Please be advised that order confirmation emails are only sent if the order has been placed successfully.  If you have not received an e-mail confirmation, it is likely that your order has not gone through. If you believe payment has been taken from your account, or that you may have entered an incorrect email address, please contact usvia email: Sineadharnettinfo@gmail.com

Please check that your item is not a pre-order. In the event that we have not dispatched your item within 72 hours, and we have not been in touch, please contact us so we can look into this for you. Please be aware that custom orders have different dispatch times. For more information please check the product page.

We aim to dispatch all orders within 24 hours, so if you would like to cancel your order, we recommend getting in touch with our customer service team. If your order has already been dispatched, we will not be able to cancel your order. If you do request cancellation after your order has been dispatched, we can only refund the cost of the product, not the postage.

US
All in stock items are dispatched within 24 hours of the order being placed and we aim to deliver your item within 3 to 5 working days from the date of dispatch. If you have not received your order within the stipulated timeframe, please contact our customer service team.

Rest of the World
All in stock items are dispatched within 24 hours of the order being placed and we aim to deliver your parcel within 8 to 15 working days from the date of dispatch. If you have not received your order within the stipulated timeframe, please contact our customer service team. 

All pre-orders have the expected date of dispatch on the product description. Please be advised that on occasion, release dates can be delayed. If this happens, we will contact you directly.

Our systems only recognise addresses written in the Latin Alphabet so we recommend providing your address in this format. Failure to do so could result in your delivery being delayed whilst we work to resolve the issue. 

If you have any questions relating to how to format your address, please contact us.

We deliver to the following territories; 

Andorra, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria. Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Republic of Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, New Zealand, Norway, Poland, Portugal, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Vatican City.

A signature may not always be required for delivery, and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

You can only track your order if you have paid for a tracking service. We recommend all customers outside of the US to pay for this additional service for ease of mind.

We currently work with UPS for all deliveries in the US. For International deliveries, parcels are passed onto national postal service.

Shipping is calculated at checkout based on the weight and size of your order and your delivery location.

Once your return order has been received and processed, it can take up to 5-7 working days to be reflected in your account. Times may vary, depending on your payment provider.

You can exchange your item for a different size of the same product only. Please contact Sineadharnettinfo@gmail.com to process your request.

If there’s a problem with your order, please let us know as soon as possible after delivery by emailing sineadharnettinfo@gmail.com with your order number and clear photos of the item and packaging.

Once confirmed, we’ll arrange a return and cover the return shipping costs with proof of receipt.

Returns must be made within 14 days of receiving your order. Items must be unworn, unused, with tags, and in original packaging, along with proof of purchase.

If you want to send your order back to us for a refund or an exchange, please contact us at sineadharnettinfo@gmail.com.